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Website terms of use
Unless otherwise specified, this website is directed solely at those who access this Site from the UK. Elys (Wimbledon) plc does not make any representation that any product or service referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
This site is optimised for JavaScript enabled browsers. If you do not have a browser that supports JavaScript, functionality of this site may be limited.
Certain links, including hypertext links, in our site will take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our site.
Elys (Wimbledon) plc is providing this site on an ''as is'' basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties. In addition, Elys (Wimbledon) plc makes no representations or warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published in this site. The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Elys (Wimbledon) plc howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Neither Elys (Wimbledon) plc nor any of its Directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Notwithstanding the foregoing, none of the exclusions and limitations on this site are intended to limit any rights you may have as a consumer under common law or other statutory rights which may not be excluded nor in any way exclude or limit Elys (Wimbledon) plc's liability to you for death or personal injury resulting from our negligence or that of our employees or agents.
Privacy
Your private information should remain just that. It is stored on a computer and guarded both physically and electronically by our 24-hour surveillance system, which has been designed to be one of the most secure around.
If you would like further details, please take a look at our full terms and conditions.
Complaints procedure
Our staff are trained to provide the highest standards of assistance and care to our customers, and are committed to providing you with the best possible service at all times. Even the best organisations sometimes make mistakes, and if we do, or we fail to meet your expectations in some other way, we would like the opportunity to put things right as quickly as we can. We operate a simple 3-step complaint procedure, which aims to resolve any problem quickly and effectively. In addition, Elys (Wimbledon) plc is a member of the Financial Ombudsman Service (www.financial-ombudsman.org.uk).
Step 1
If you have a complaint, please contact Elys on 020 8739 0503 between 9am and 5.30pm, Monday to Friday.
If you telephone and the matter can easily be resolved, we will endeavour to do so, and that will be the end of the matter. Where we are unable to resolve a complaint, or where you have written in the first instance, we will write and tell you who is dealing with your complaint and when you can expect a response.
Step 2
If you feel that your complaint has not been resolved, it can be progressed to the next stage. Please contact our team of complaint handlers, care of the following address.
Customer Service Department
Elys of Wimbledon
16 St. Georges Road
Wimbledon
SW19 4DP
We expect that this will bring the matter to a mutually agreeable solution.
Step 3
If you remain dissatisfied you can ask for the matter to be referred to the Managing Director (MD). You will need to set out your reasons for dissatisfaction, and the MD's office will ensure that your complaint is reviewed objectively, fairly and reasonably. We always seek to resolve complaints internally, but there may be instances when we cannot reach an agreeable solution. Where this is the case we will send you a letter confirming our final response. This means you have reached the end of our Internal Complaints Procedure, and if you are still not satisfied you may be able to refer your complaint to an external arbitration scheme, namely the Financial Ombudsman Service. We will provide you with details of how to do this.
A copy of our Internal Complaints Procedures and details of the Financial Ombudsman Service can be obtained upon request. |
